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Privacy Policy

We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we handle your information when you use our services.

Last updated: December 15, 2023
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Introduction

ByondX Technologies ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Important: Please read this privacy policy carefully. By using our services, you agree to the collection and use of information in accordance with this policy.

This policy applies to information we collect on our website, through email, text, or other electronic communications, and through any applications, features, or services we offer that link to this policy.

Note for EU Residents

If you are located in the European Union, you have additional rights under the GDPR. Please see the "Your Rights" section for more information.

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Data We Collect

We collect several types of information from and about users of our services, including:

Personal Data

  • Identity Data: Name, username, title, date of birth, gender
  • Contact Data: Email address, phone number, mailing address
  • Financial Data: Payment card details, billing address (processed through secure payment processors)
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system
  • Usage Data: Information about how you use our website and services
  • Marketing Data: Your preferences in receiving marketing from us

Automatically Collected Data

We may automatically collect certain information when you visit our website, including:

  • Device information (type, model, operating system)
  • Log information (IP address, access times, pages viewed)
  • Location information (general location based on IP address)
  • Cookies and similar tracking technologies
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How We Use Your Data

We use your personal data for various business purposes, including:

  1. Service Delivery: To provide and maintain our services, process transactions, and manage your account
  2. Communication: To respond to your inquiries, provide customer support, and send important notices
  3. Improvement: To understand how our services are used and make improvements
  4. Marketing: To send you promotional materials (with your consent where required)
  5. Security: To detect, prevent, and address technical issues and security risks
  6. Compliance: To comply with legal obligations and enforce our terms

We only process your personal data when we have a legal basis to do so. This includes your consent, contractual necessity, legal obligations, legitimate interests, or vital interests.

Legal Basis for Processing (EU)

For EU residents, we process your personal data under the following legal bases:

  • Consent: You have given clear consent for us to process your personal data
  • Contract: Processing is necessary for the performance of a contract
  • Legal Obligation: Processing is necessary for compliance with a legal obligation
  • Legitimate Interests: Processing is necessary for our legitimate interests
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Data Sharing and Disclosure

We may share your personal data in the following situations:

With Service Providers

We may share your data with third-party service providers who perform services on our behalf, such as:

  • Payment processors (Stripe, PayPal)
  • Hosting and cloud service providers (AWS, Google Cloud)
  • Email service providers (Mailchimp, SendGrid)
  • Analytics providers (Google Analytics)
  • Customer support platforms

For Legal Reasons

We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, we may transfer your personal data to the new owners.

Data Minimization

We only share the minimum amount of personal data necessary for the specific purpose. All third parties are required to maintain the security and confidentiality of your information.

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Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of your personal data. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

Our Security Measures

  • Encryption: Data transmission using SSL/TLS encryption
  • Access Control: Strict access controls and authentication procedures
  • Regular Audits: Security assessments and vulnerability testing
  • Data Minimization: Collecting only necessary data
  • Employee Training: Regular security awareness training for staff
  • Incident Response: Established procedures for security incidents

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

If you suspect any misuse, loss, or unauthorized access to your personal data, please contact us immediately at security@byondx.com

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Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information.

Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly
  • Performance Cookies: Help us understand how visitors interact with our website
  • Functionality Cookies: Allow the website to remember choices you make
  • Targeting Cookies: Used to deliver relevant advertisements
  • Third-Party Cookies: Set by third parties for various purposes

Your Cookie Choices

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our services.

Do Not Track Signals

We do not currently respond to "Do Not Track" signals as there is no standard for how online services should respond to such signals.

Third-Party Analytics

We use Google Analytics to help us understand how our customers use the website. You can read more about how Google uses your Personal Information here: link. You can also opt-out of Google Analytics here: tool link.

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Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

For All Users

  • Access: Request copies of your personal data
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data under certain circumstances
  • Opt-Out: Opt-out of marketing communications at any time

For EU/UK Residents (GDPR/UK GDPR)

Under GDPR and UK GDPR, you have additional rights:

  • Restriction: Request restriction of processing of your personal data
  • Portability: Request transfer of your data to another organization
  • Objection: Object to processing of your personal data
  • Withdraw Consent: Withdraw consent at any time where we rely on consent

For California Residents (CCPA/CPRA)

Under CCPA and CPRA, you have the right to:

  • Know what personal information is collected, used, shared, or sold
  • Delete personal information collected from you
  • Opt-out of the sale or sharing of personal information
  • Non-discrimination for exercising your CCPA rights
  • Correct inaccurate personal information
  • Limit use and disclosure of sensitive personal information

To exercise any of these rights, please contact us using the information in the "Contact Us" section. We will respond to your request within 30 days.

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Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

Age Restrictions

  • Under 13 (US): We do not knowingly collect data from children under 13 in compliance with COPPA
  • Under 16 (EU): We do not knowingly collect data from children under 16 in compliance with GDPR
  • Age Verification: We take steps to verify age when collecting personal data

Parental Controls

If we learn we have collected personal data from a child without verification of parental consent, we will delete that information as quickly as possible. Parents can contact us to review, update, or delete any information about their child.

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International Data Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

Our Data Transfer Safeguards

  • EU-US Data Privacy Framework: We comply with the EU-US Data Privacy Framework for transfers from the EU to the US
  • Standard Contractual Clauses: We use EU-approved Standard Contractual Clauses for data transfers
  • Adequacy Decisions: We only transfer data to countries with adequacy decisions where appropriate
  • Technical Safeguards: Encryption and other security measures during transfer

By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules than your country.

Regional Specific Provisions

For EU Residents: We transfer personal data from the EU to the US under the EU-US Data Privacy Framework. We comply with the Framework's Principles regarding the collection, use, and retention of personal information.

For UK Residents: We transfer personal data from the UK to the US under the UK Extension to the EU-US Data Privacy Framework.

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Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible.

Notification of Changes

We will notify you of any material changes to this privacy policy by:

  • Posting the new privacy policy on this page
  • Sending an email notification to the address associated with your account
  • Displaying a prominent notice on our website before the change becomes effective

Review Periodically

We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this privacy policy will constitute your acceptance of such changes.

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Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us:

Data Protection Officer

  • By email: privacy@byondx.com
  • By phone: +1 (555) 123-4567 (Privacy Hotline)
  • By mail: Data Protection Officer, ByondX Technologies, 123 Innovation Street, New York, NY 10001

EU Representative

If you are located in the European Union, you may contact our EU representative:

  • By email: eu-privacy@byondx.com
  • By mail: ByondX EU Representative, Privacy Matters Ltd, 45 Data Street, Dublin, Ireland

UK Representative

If you are located in the United Kingdom, you may contact our UK representative:

  • By email: uk-privacy@byondx.com
  • By mail: ByondX UK Representative, Privacy Solutions UK, 78 Protection Road, London, UK

We will respond to all privacy-related inquiries within 30 days. For urgent matters, please call our privacy hotline.

Privacy Concerns?

If you have any questions about how we handle your data or wish to exercise your privacy rights, our privacy team is ready to assist you.

Contact Privacy Team