At ByondX Technologies, we strive to provide the highest quality services and products. This Refund & Cancellation Policy outlines the terms and conditions under which refunds are granted for our various services and products.

By making a purchase from ByondX Technologies, you acknowledge that you have read, understood, and agree to be bound by this Refund & Cancellation Policy.

Our digital products include software, templates, digital downloads, and online courses. Refunds for digital products are subject to the following conditions:

Refund Eligibility

• 14-Day Money-Back Guarantee: Most digital products come with a 14-day money-back guarantee from the date of purchase
• Technical Issues: Refunds are granted if the product is fundamentally unusable due to technical issues we cannot resolve
• Misrepresentation: Refunds may be granted if the product was significantly misrepresented

Non-Refundable Scenarios

• Change of mind after downloading or accessing the product
• Failure to meet your specific requirements that weren't promised
• Inability to use the product due to lack of technical knowledge
• Products purchased during a sale or promotion (unless otherwise specified)

Custom services include web development, AI solutions, graphic design, and other bespoke services tailored to your specific needs.

Deposit Policy

Most custom services require a deposit before work begins. Deposit amounts and terms are as follows:

• Standard Projects: 50% deposit required to commence work
• Large Projects: May require phased payments (25%-50% upfront)
• Emergency/Rush Projects: 100% payment may be required upfront

Refund Conditions for Custom Services

Scenario	Refund Policy
Project Cancellation Before Work Begins	100% refund of deposit
Project Cancellation After Work Has Started	Refund of unused portion of deposit minus work completed
Failure to Deliver as Agreed	Full refund if we fail to meet agreed specifications
Client Changes Mind About Project	No refund for work already completed

Scope Changes

If you request significant changes to the project scope after work has begun, the original deposit may be forfeited, and a new agreement will need to be established.

Subscription services include monthly retainers, SaaS products, and ongoing service agreements.

Monthly Subscriptions

• Cancellation: You may cancel your subscription at any time
• Refunds: No refunds for partial months. Service continues until the end of the billing cycle
• Annual Subscriptions: Pro-rated refunds may be available for annual plans cancelled mid-term

Trial Periods

• Free Trials: No payment required during trial period
• Paid Trials: Refundable within the first 7 days if not satisfied
• Automatic Renewal: Subscription automatically renews after trial unless cancelled

Cancellation Process

1. Log into your account and navigate to Subscription Settings
2. Click "Cancel Subscription"
3. Confirm cancellation
4. You'll receive a confirmation email

Consultation services include strategy sessions, coaching calls, and advisory services.

Single Consultation Sessions

• Cancellation 48+ hours before session: Full refund or reschedule
• Cancellation 24-48 hours before session: 50% refund or reschedule
• Cancellation less than 24 hours before session: No refund, reschedule at our discretion
• No-show without notice: No refund, no reschedule

Consultation Packages

For packages of multiple sessions (e.g., 5-session coaching package):

• Unused sessions: Pro-rated refund for unused sessions
• Used sessions: No refund for sessions already completed
• Package expiration: Sessions expire as outlined in the agreement

The following items and services are generally non-refundable:

Always Non-Refundable

• Custom development work already completed
• Third-party costs (domain registrations, hosting fees, stock assets, API costs)
• Services already rendered (hours worked, consultations completed)
• Digital products that have been downloaded or accessed
• Setup/installation fees
• Gift cards and promotional credits

Situations Where Refunds Are Not Granted

• Change of mind or circumstance
• Failure to read product/service description before purchase
• Inability to use the product/service due to lack of technical knowledge
• Products/services purchased during special promotions or sales (unless stated otherwise)
• Violation of our Terms of Service

To request a refund, please follow this process:

Step 1: Contact Support

1. Email refunds@byondx.com with your refund request
2. Include your order number, purchase date, and product/service name
3. Clearly explain the reason for your refund request
4. Provide any relevant supporting documentation

Step 2: Review Process

• We'll acknowledge your request within 24 business hours
• Our team will review your request against our refund policy
• We may request additional information or clarification
• Review typically takes 3-5 business days

Step 3: Decision & Processing

• If approved: We'll process your refund within 5-10 business days
• If denied: We'll provide a clear explanation for the denial
• You'll receive email confirmation at each stage

Once a refund is approved, processing times vary based on payment method:

Payment Method	Processing Time	Notes
Credit/Debit Cards	5-10 business days	Depends on your bank's processing time
PayPal	3-5 business days	Usually appears within 24 hours
Bank Transfer	7-14 business days	International transfers may take longer
Cryptocurrency	1-3 business days	Depends on network congestion

Important Notes

• All processing times are business days (Monday-Friday, excluding holidays)
• Refunds are issued to the original payment method whenever possible
• If the original payment method is unavailable, we may issue store credit
• Currency conversion fees are not refundable
• We are not responsible for additional bank fees or charges

If you're unsatisfied with our refund decision, here are your options:

Appeal Process

1. Request Review: Email appeals@byondx.com with additional information
2. Manager Review: Your case will be reviewed by a senior manager
3. Final Decision: You'll receive our final decision within 5 business days

Chargeback Policy

We strongly discourage chargebacks. Instead, please work with us directly to resolve any issues. If you initiate a chargeback:

• Your account will be immediately suspended
• All services will be paused
• We will provide evidence to the payment processor showing our refund policy and any work completed
• If the chargeback is found in our favor, you'll be responsible for any associated fees
• Future purchases may require prepayment or different payment terms

Legal Recourse

If you believe our refund decision violates consumer protection laws in your jurisdiction, you may have legal recourse through:

• Consumer protection agencies in your country/state
• Small claims court for amounts within their jurisdiction
• Alternative dispute resolution as outlined in our Terms of Service

We may update this Refund & Cancellation Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Policy Updates

• Updated policies will be posted on this page with a new "Last updated" date
• For significant changes, we may notify customers via email
• Changes will not apply retroactively to purchases made before the policy update
• Your continued use of our services after changes constitutes acceptance

Notification of Changes

We will notify you of material changes to this policy by:

• Posting the updated policy on our website
• Sending an email to registered users
• Displaying a notice when you log into your account

If you have questions about our Refund & Cancellation Policy, please contact us:

Refund Support Team

• Email: refunds@byondx.com
• Phone: +1 (555) 123-4567 (Refund Department)
• Hours: Monday-Friday, 9 AM - 5 PM EST

Escalation Contacts

If you're not satisfied with the response from our refund team:

• Escalation Email: refund-escalation@byondx.com
• Customer Relations Manager: relations@byondx.com
• Mailing Address: Refund Department, ByondX Technologies, 123 Innovation Street, New York, NY 10001

Before Contacting Us

To help us serve you better, please have the following information ready:

1. Order number or transaction ID
2. Date of purchase
3. Product/service name
4. Reason for refund request
5. Any relevant screenshots or documentation